Respond to your short-term rental guests 24/7.
Messaging back and forth with guests or speaking on the phone is a key part of hosting a short-term rental. It takes up a lot of time and happens around the clock - evenings, weekends, middle of the night. As a manager, you know that guests need a real person to communicate with and that simply chat bots and automated messages won't be able to handle all emergency situations. Looking for "24/7 guest communication support", "how to hire short-term rental guest communication team", or "what is a short-term rental chat bot"?
We speak to guests all over the world from a range of countries to offer seamless support. Our guest communication experts are trained to support your guests quickly, yet still at the highest standard. Guest locked out at 2am? Fire alarm won't shutoff? Wifi not working? We've been through it all. 750+ properties managed, 95% messages responded within 10 minutes, multilingual, average communication rating of 4.8 on Airbnb.
Scheduling cleaners and hiring service providers always takes longer than it should.
Do you find yourself texting cleaners to schedule and confirm appointments? Guests complaining because the hot tub water is murky again or the trash is overflowing the bins? Finally found a cleaner for your new market but now guests telling you there's a moldy coffee filter in the machine? Hiring and scheduling is a battle in itself let alone ensuring that those providers you've hired are doing a good job.
We have the experience to implement an efficient vendor management system to drastically reduce the manual effort required to achieve consistent 5 star guest reviews. Our short-term rental experts are knowledgeable in the unique demands of short-term rentals and have experience sourcing and hiring vendors in markets around the world. Finally make it through a busy weekend of guest check-ins and outs only to have a busy Sunday afternoon and Monday morning managing your cleaners and other service providers? Let us help with that.
24/7 Guest Support
The slower you respond to guests, the lower your property appears in search results. Unless you can be available 24/7, a slow response rate costs you revenue and limits your attractiveness to new clients. Whether it be messages, or phone conversations, we're there for you.
Vendor Hiring & Communication
We'll implement an efficient vendor management system to take over your hiring and scheduling of service providers such as cleaners, pool & hot tub maintenance, landscaping, linen etc. No more worrying about missed appointments or your worst nightmare - guests arriving to a dirty property.
Listing & Pricing Optimization
We're experts in listing creation, optimization and dynamic pricing structuring across major OTA's such as Airbnb, VRBO and booking.com. We'll ensure that your properties are ranking highly in search results and most importantly converting into bookings.
Establishing A Direct Booking Engine
Are you or your clients interested in direct bookings? It's a great way to lower your channel risk and to decrease bookings fees, but not sure what it means for insurance or how do set everything up? We'll guide you through establishing your direct booking channel and strategies to grow your bookings.
Marketing & Branding
Acquiring new clients and creating a property listing is one thing, but if that property is not converting into bookings then the client is not going to be happy and ultimately you won't be paid. Let us leverage our web, content, branding, social and network strategies to grow your bookings.
Business start-up, property setup, and all other specialized tasks
Looking to launch your property management business? Are you a relator with clients who are looking for a manager and you need an operational partner? Need someone with interior design and property setup experience? We know everything that short-term rentals managers are expected to do.
Why you need a direct booking channel.
OTA's like Airbnb and VRBO provide an amazing service, but they don't come without their risks. What happens if your account gets suspended and all of a sudden you can't receive bookings? Tired of paying a hefty service fee on each booking? Received an unfair 1 star review and now your listing is being punished in the search results? Repeat guests asking to book off-platform? Looking for ways to set yourselves apart from other short-term rental management companies in the area?
Establishing a direct booking channel for your property management company is a big step. We know our way around the common challenges such as setting up your own guest vetting and verification process, insurance waivers and damage deposits, setting up the direct booking channel itself, and how to direct both repeat as well as new guests to your direct booking channel. We love helping managers expand their revenue streams and services.
Need help with something else?
Are you required to register each guest with a property's HOA? Maybe you need to submit a rental form to a strata council for each guest? We know that no two short-term rentals are the same and that no two short-term rental management companies are the same. Our short-term rental experts are highly skilled and can take on any task unique to your company or market.
Perhaps you're looking for "How to start a short-term rental management company" or are a realtor looking to help their clients manage vacation properties. We help establish new property management companies and act as your operational partner while you focus on the important part - acquiring new clients.
Considering offering interior design or property setup services to tap into a lucrative new revenue stream when outside of the busy rental season? Yep, we know exactly what you need and are here to help.