Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.

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Note* Some companies prefer not to be named, so we’ve purposefully removed their company name from this article. They consider us their competitive advantage.

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Who was the client?

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The client was a luxury villa business based in Portugal, specializing in offering exclusive stays for discerning guests seeking an elevated experience.

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What they needed help with

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The client aspired to provide a comprehensive concierge service, extending beyond conventional bookings. They sought assistance in offering phone booking confirmations and support, as well as managing a la carte options such as arranging private chef services and coordinating car transportation. Crucially, they aimed to make this heightened level of service available 24/7 while keeping it economically sustainable for the business.

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Valcove Hospitality’s role

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• Highly Trained 24/7 Concierge Team:

  • We provided a dedicated and highly trained team to offer round-the-clock concierge service, ensuring guests had assistance whenever needed.

• Concierge Service Sourcing and Scheduling:

  • Valcove Hospitality took charge of sourcing new concierge services and efficiently scheduling existing ones, optimizing the overall guest experience.

• Messaging and Phone Support:

  • Our team seamlessly handled messaging and phone support, creating a cohesive communication channel for guests.

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Results

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• Dedicated 24/7 Concierge Team:

  • Guests now enjoy the luxury of a 24/7 concierge service, enhancing their overall experience.

• Expanded Concierge Service Portfolio:

  • New concierge services were sourced and integrated into the business, broadening the range of offerings.

• Efficient Scheduling:

  • Existing concierge services were seamlessly scheduled, optimizing operational efficiency.

• Enhanced Communication Channels:

  • Messaging and phone support were streamlined, providing guests with reliable and prompt assistance.

 

Need assistance with your business?

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Whether it be guest support, or all aspects of your operations, reach out to us to discover if we’re the right fit to help you out.

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Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.