Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.

​

Note* Some companies prefer not to be named, so we’ve purposefully removed their company name from this article. They consider us their competitive advantage.

​

Who was the client?

​

The client was a short-term rental management company overseeing an impressive portfolio of 75 properties in the vibrant state of Florida. Their business experienced year-round traffic, but with distinct busy seasons, requiring efficient management strategies. Their operational structure involved property managers utilizing a property management system, with each manager overseeing a portfolio of 15 properties.

​

What they needed help with

​

Property managers bore the responsibility of handling guest communication for their assigned properties 24/7, presenting a significant demand on their time and resources. The need for improved response times and enhanced communication across the entire business was apparent. The client also aimed to introduce a standardized level of quality across all their properties.

​

Valcove Hospitality’s role

​

• Providing a Dedicated Support Team:

  • We deployed a highly trained team to offer 24/7 support, alleviating property managers from constant communication duties.

• Knowledge Transfer Process:

  • We established an effective process for transferring knowledge from individual property managers, ensuring a smooth transition without compromising guest service quality.

• Unified Technology System:

  • We introduced a unified technology system for guest communication, consolidating multiple platforms and phone numbers into a streamlined, cohesive system.

​

Results

​

The collaboration with Valcove Hospitality has been yielding substantial results:

​

• Dedicated Guest Communication Team:

  • A specialized team was successfully implemented, freeing property managers from continuous guest communication obligations.

• Improved Response Times:

  • The introduction of our support team significantly improved response times, enhancing guest satisfaction.

• Increased Conversion Rates:

  • The streamlined communication processes contributed to noticeable increases in conversion rates.

• Staffing Solutions:

  • The worry of hiring and staffing a full guest communication team was eliminated. Valcove Hospitality guaranteed coverage for a flat rate, providing peace of mind and cost predictability.

 

Need assistance with your business?

​

Whether it be guest support, or all aspects of your operations, reach out to us to discover if we’re the right fit to help you out.

​

Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.