Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.

​

Note* Some companies prefer not to be named, so we’ve purposefully removed their company name from this article. They consider us their competitive advantage.

​

Who was the client?

​

The client was a vacation rental company based in Costa Rica. The management, residing in the United States, navigated the operations remotely, relying on a combination of local support to facilitate their day-to-day functions.

​

What they needed help with

​

The client sought a comprehensive solution to manage various operational aspects beyond guest communication. This encompassed the manual scheduling of vendors for maintenance and cleaning, hiring new service providers, restocking essentials, optimizing property listings and prices, as well as overseeing insurance and reviews management.

​

Valcove Hospitality’s role

​

• Highly Trained Operations Manager:

  • Valcove Hospitality provided a highly trained operations manager to oversee all facets of the client's operations, ensuring seamless and efficient execution.

​

Results

​

The collaboration with Valcove Hospitality produced tangible and transformative outcomes:

​

• Elimination of Missed Cleans and Inventory Issues:

  • The meticulous oversight by the operations manager resulted in no more missed cleans or missing items from the vacation rental properties.

• Improved Claims Recapture Success:

  • The success rate of recapturing claims witnessed a notable improvement, reflecting the enhanced operational efficiency.

• Enhanced Vendor Relationships:

  • The improved relationship with vendors underscored the effective coordination and management facilitated by the operations manager.

• Peace of Mind for the Owner:

  • The owner experienced peace of mind as operational stresses were lifted from their plate, allowing them to focus on strategic aspects of their vacation rental business.

 

Need assistance with your business?

​

Whether it be guest support, or all aspects of your operations, reach out to us to discover if we’re the right fit to help you out.

​

Valcove Hospitality is a hospitality agency specializing in operational support for short-term rental management companies. Let our short-term rental experts take over all of your guest communication & Operational tasks for 70% less than hiring internally.